RETURN & REFUND POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. However, due to ongoing pandemic, we usually try to pack and dispatch the orders ASAP so please contact us immediately if you want to modify or cancel your order

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. Please note that Damaged items can only be replaced within 3 days of delivery.

If you are unsatisfied with your order – please contact our support and
we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:
● your order does not arrive due to factors within your control (e.g.
providing the wrong shipping address)

*You can submit refund requests within 3 days after the guaranteed
product has been delivered. You can do it by sending a message on Contact Us page.

Return

We do not offer return to the correctly delivered purchase/order, however, if the size and color is different from what you have ordered, we would be more than happy to send you another one or a store credit on top of that.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@SilverLuxe.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@SilverLuxe.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Warehouse of Sujia Aihua,1511 Jingang Avenue East, Jindong District, Jinhua City, Zhejiang Province

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All Items are shipped within 2-3 business days after purchase, Please allow 7-15 business days to receive your item after purchase

All orders are processed within 48-72 hours; all orders are dispatched via registered courier. You will receive the order tracking code on your registered email once the order is shipped with the estimated delivery date.

This document serves as our Legal Shipping, Return & Refund policy